The STAR Method

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Describing Professional Achievements

Many career professional pride themselves on their customer service skills. Recruiters enjoy getting to know more about the candidates character through the interview process and will often ask questions that set the stage for candidates to describe previous work related situations and how they were handled.

NOTHING stands out better than a track record of achieving amazing results in past jobs, so don’t be shy when describing career achievements.

Use the STAR method to build the four key points of your answer:

Situation, Task, Action, Results

First, describe the situation and the task that you were required to complete providing the interviewer with background, nature and context:

SITUATION/TASK

“In my last job as Data Analyst, I design systems and maintain data systems and databases, specifically fixing coding errors and other related problems.”

Next, describe what you did (the action) and what you achieved (the result):

ACTION/RESULT

“In one month, I created a system that streamlined the process, which saved my group 8 person-hours each month and reduced errors on invoices by 15%.” 

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